Business Process Management
Service | Development
Fusion Solution provides consulting services and designs Business Process Management using market-leading tools such as SharePoint and Microsoft Power Automate, Nintex, and Hybrid Form. With over 15 years of experience in this field and the CMMi3 standard, the company has developed systems for various departments, helping them develop internal processes, reducing work time, and clearly increasing efficiency and quality of work.
Today, all employees have devices that can easily access work systems via mobile devices. This allows the company to conveniently enable employees to work on the go via mobile applications, reducing work steps and increasing the speed of service for internal departments.
Where can Business Process Management be implemented?
- Changing from paper to sending information via computer or mobile
- Change sending data from email to using workflow to control data transmission.
- Change the data entry to using RPA to help record the data instead.
- Use OCR to read data that is an image or PDF into text format.
- Change the manual review process to a system that monitors itself and notifies you when the specified conditions are met.
- Change data analysts to be data models to analyze and find answers instead.
- Increase SLA in communication and interaction with customers
Prepare for system development
- Study the internal work system first to see which steps use paper to record work and which steps require mail or people to carry documents.
- Try writing a process flow for each task.
- Create a document summarizing the Field formats of each From type and design it to be suitable for the new tool (since the old version often used Excel, which the new tool cannot do as well as Excel, so a new design is required).
- The meeting concluded with each relevant department giving their opinions on how to change the process to automation.
- Try switching to using mobile to record data.
- Create understanding with all relevant parties about Click Approve instead of signing documents.
- Consider the redundancy of the flow. If there is a lot of redundancy or exceptions, letting the user choose to submit work themselves may be a faster development path.
- Study the tools of each brand because the features of each brand are different. Even though they are the same type of tools, they provide very different working experiences.
- Study the data connectivity because each brand has different capabilities. For example, if it's Microsoft Dynamics, an interesting option would be Power Automate, which has an advantage because it can easily connect to data.
- Design a From for recording new data because most of the data is from old Excel which the new tool cannot do as well as Excel.
- Clarify and understand the reliability of the system because this change will significantly change the approval process. If there is no understanding of the nature of the new operating system, it could be a problem during the transition within the agency.
Business Process Automation
There are many development tools available, but when choosing one, consider the following points:
- How much is the investment? Currently, there are more cost-effective rental options than buying.
- Choosing Cloud or On Premise Technology
- Connecting internal company data, such as bringing data from the company into consideration
- System stability can be used 99.999%
- Ease of approval: If you have to click approve a document multiple times, it won't be fun.
- Can it be used on all devices? Can it be used on both iOS and Android?
- Consider whether to use it online or offline, as some tools can work in both situations, while others cannot.
- Is there a cost for data connectivity? Just how much? Nowadays, every connection costs money, and each tool costs differently.
- Is it No Code or Low Code? The best case scenario is No Code, which does not exist at present. Most are Low Code.
- This tool is suitable for people like End Users, Admins, or Developers. It is best to use it for End Users, but most Thais, even at the End User level, are still unable to use it well due to language barriers.
Digital Transformation to Improve Broader Processes Within a Business Process Automation is one of the best ways to improve processes and aid in the digital transformation of a business, especially if it can occur in areas where process automation can spread across the breadth of the business.
Automation on the Line of Business
The impact of cloud on digital transformation is well-established, enabling us to work and collaborate quickly and in remote locations. But another key to digital transformation is Business Process Automation (BPA), also known as business process management and process automation. Business process automation takes repetitive, manual processes and frees up labor so they can work on much higher-value tasks.
But sustainable digital transformation requires all businesses to evolve their processes. That's why business process automation can see wholesale success if implemented on the Line of Business (LOB), allowing everyone to control the flow of work automatically instead of waiting for IT staff.
Therefore, anyone can create a Business Process Management that improves the flow and/or efficiency of their work, and these can then spread throughout the organization to other departments and workers. This domino effect can lead to entire businesses promoting and facilitating business process automation, which helps change the business's work culture.
Examples of Business Process Management include document review and approval or contract management along the pipeline – processes that cover areas such as finance, personnel, sales, customer service, and operations.
Business process automation can take away the back-and-forth that occurs in these steps, like workers exchanging excessive emails or having to chase up higher numbers to get approvals. Automation pushes documents through workflows, alerting and reminding employees when data entry is required.
A key difference from manual processes is the ability to capture and track what's happening. With manual processes, there's estimation, but with automation, there's objective and actionable data that can be used to identify issues and make improvements efficiently. Business process automation can significantly improve employee productivity, allowing them to focus on more critical cognitive tasks.