Knowledge Management

Knowledge management (KM) is the process of collecting, creating, organizing, exchanging, and applying knowledge within an organization. It involves developing systems from data to information to ultimately generate knowledge and wisdom, and can effectively reduce employee training time.

Knowledge Management consists of a set of practices used by organizations to identify, create, represent, and disseminate knowledge for use and learning within the organization, leading to more effective information management, which is essential for good business operations. Most large organizations have resources dedicated to Knowledge Management, often as part of their information technology or human resource management departments.

Knowledge management models are typically organized around organizational objectives and intended to achieve specific outcomes, such as sharing knowledge, improving performance, gaining competitive advantage, or increasing innovation levels.

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Fusion Solution Service Knowledge Management System

• Design and install Knowledge Management Systems
• Get Requirement and Design Document
• Implement Knowledge Management Server
• Customize Knowledge Management
• Maintenance System
• Install a ready-made, easy-to-use knowledge management system that the company has designed and is ready for use.
• Config KM on Microsoft 365

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Knowledge Management Best Practices

Preparing for KM development is essential because many KM projects have been launched but have failed to achieve their goals due to a lack of understanding of the working system and the problems and goals of the project.

• The main problem in developing knowledge management of the organization is
  • There is no primary responsible person.
  • No measurable goals
  • There is no Knowledge within the Agency.
  • There is knowledge but it has never been stored.
  • There is no responsible Agency in the Company Structure.
• For Knowledge Management Projects, implementation is an integral part of project success and will contribute to the following:
  • Create a Knowledge Repository
  • Information search system such as
    • Author's name
    • Information content
    • Picture
  • Knowledge Sharing System
  • Knowledge Modernization System
  • Manage the Knowledge Update Process
  • Knowledge Cycle Management System or Management from Creation, change, Development to Cancellation
• Learning Management is a separate system from Knowledge Management, as Learning is a larger system with distinctly different functions from Knowledge Management.

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Fusion Solution provides knowledge management development with SharePoint.

• Development and Installation of Knowledge Management We primarily use SharePoint tools to develop our systems. The benefits of using SharePoint are that we can develop systems quickly, with high security and very few or no errors.
• SharePoint is the primary tool chosen by Fusion Solution to implement Knowledge Management due to its many features and the fact that it has many pre-developed and ready-to-use basic functions.
• Fusion Solution is a SharePoint specialist with over 15 years of experience in developing systems using SharePoint.
• SharePoint is a tool that is accepted by both domestic and international organizations, with millions of users worldwide.

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SharePoint is popular for building Knowledge Management.

• Although SharePoint is a software, many leading companies and banks in the country use SharePoint in their organizations for many reasons, such as:
  • Security systems such as data encryption systems
  • User system connected to AD
  • Various module functions within Sharepoint such as Work Flow, Form, Document Control
  • The system is reliable and easy to learn.
  • It can support all types of data and can pull data from other sources such as YouTube or Facebook to present.
• There is a function for managing the content of Knowledge such as:
  • Work Flow System
  • Log system
  • Wiki Page
  • Social Network
• The interface can be customized as desired while maintaining the full capabilities of SharePoint and the core system structure, eliminating the need to upgrade the software.
• It can be easily connected to other systems. Knowledge Management systems are essential to be able to store data from various systems.
• In the case of SharePoint Online, it is an option for companies that do not want to invest a lot in the system but want to have a KM system for use in the organization at a lower budget than other options.

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Solution On SharePoint ( Ready to user )

• Mobile Time Attendance: Mobile App for recording time and location of entry and exit.
• Fusion Portal : Design for SharePoint

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Reference Site Knowledge Management System

• Bangchak
• Government Pension Fund ( GPF )